Chat summary logs
AI-generated summaries of conversations · used for handovers and reviews.
Summaries this week
284
18%Avg messages summarized
42
per chat
Avg tokens used
1.2K
per summary
Cost this month
$ 12.40
| Time | Contact | Generated by | Summary | Messages | |
|---|---|---|---|---|---|
| 14:32 | SA Sara Ahmed |
Manual · Bilal | Customer inquired about order #12453, requested PDF invoice. Confirmed status as processing, sent invoice link. | 12 | ⋯ |
| 14:18 | BK Bilal Khan |
Auto · Flow | Pre-sales question about Pro plan pricing. Sent comparison link, customer said they'd review and revert. | 28 | ⋯ |
| 13:42 | AR Amna Riaz |
Manual · Sara | Complaint about delayed delivery. Apologized, escalated to logistics team. Customer accepted resolution. | 42 | ⋯ |
| 12:08 | FA Faisal Ali |
Auto · Handoff | Initial inquiry handed off from chatbot to human agent. Topic: B2B wholesale pricing. | 8 | ⋯ |