Triggers
Start
New message
New contact
Messages
Text
Buttons
List
Media
Send template
Ask & wait
Ask question
Conditional
Wait
Actions
Assign agent
Add label
HTTP request
Catalog
AI reply
Start
When customer sends "hi" or "hello"
Text
Welcome to H3 Technologies. How can we help today?
Buttons
Buttons: Track order, Talk to agent, FAQ
List
List: 3 items
Text
Looking up your order now...
Welcome bot
Live
Active
Pause when agent replies