Triggers
Start
New message
New contact
Actions
Send message
Send template
Ask question
Conditional
Wait
Assign agent
Add label
HTTP request
Catalog
AI
AI reply
Summarize chat
Start
When customer sends "hi" or "hello"
Send message
Hi {{name}}! Welcome to H3 Technologies. How can we help today?
Ask question
Quick replies: Track order Talk to agent FAQ
Conditional
If reply = "Track order", go to Order lookup
HTTP request
GET shopify.com/orders/{{order_id}}

Welcome bot

Live
Active
Pause when agent replies