Inbox · Texnity

2 selected

Sara Ahmed ●

Yes, please send me the invoice

VIP Shopify

Bilal Khan

Thanks! That worked perfectly.

Normal

Opened by Hamid

14m

Aisha Malik

Hi, do you ship to Lahore?

New Lead

38m

Faisal Ali ●

Order #12453 hasn't arrived yet

Issue Shopify

Zainab Malik

Looking for the wedding collection

VIP Catalog

Usman Rashid

Photo

Normal

Khadija Hussain

Re: Can I get a discount code?

Promo

Amna Riaz

You: Sure, here you go

Resolved

Yest.

Hira Jamil

Voice note · 0:24

Audio

Yest.

Sara Ahmed

Online · WhatsApp · +92 300 1234567

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Today

Hi! I placed an order yesterday but haven't received a confirmation email.

10:24 AM

Order number is #12453

10:24 AM

Hi Sara! Let me check that for you right away.

10:26 AM · ✓✓

I can confirm your order #12453 was placed and is being processed. The confirmation email is on its way. Please check your spam folder if you don't see it within 5 minutes.

10:27 AM · ✓✓

Found it, thanks! One more thing, could you also send me the invoice as a PDF?

10:31 AM

Yes, please send me the invoice.

10:33 AM

Attachments

This is the damaged box.

10:34 AM

10:35 AM

0:45

10:36 AM · ✓✓

1:20

audio_note.mp3

10:37 AM

product_demo.mp4

MP4 · 8.4 MB

10:38 AM

10:39 AM

invoice_10482.pdf

PDF · 214 KB

10:39 AM · ✓✓

0:24

Voice note

10:40 AM

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Assigned to

Rubab Batool

Labels

VIP Returning + Add

sara.ahmed@example.com

Lifetime value

PKR 48,200

12 orders · last 30 days

Recent orders

#12453Processing

#12190Delivered

#11984Delivered

Internal notes

Prefers Urdu replies. Repeat customer.

Customer attributes

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preferred_language Urdu

city Karachi

opt_in Subscribed

last_active 2025-10-20 11:05

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