Cloud Call
Connect a cloud calling provider to bring call records and recordings into Texnity.
CC
Cloud Call provider Connected
PBX endpoint · records and recordings syncing
Connection
Connection key
Webhook signing secret
Used to verify call events sent by the provider.
Agent extensions
Map each agent to their calling extension so calls attribute to the right person.
| Agent | Department | Extension | |
|---|---|---|---|
SA Sara Ahmed | Support | ||
BK Bilal Khan | Support | ||
ZM Zainab Malik | Sales |
Contact sync
Sync Texnity contacts to the calling system
Store call recordings