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Events type
Where this template is triggered from.
Normal Events
Shopify Events
Robocall Events
WordPress Events
Ticket Events
Template category
Choose the category that best describes your message, then pick a type.
Marketing
Promotions and offers
Utility
Order and account updates
Authentication
One-time passcodes
Default
Send messages with media and customized buttons to engage your customers.
Calling permissions request
Ask customers if you can call them on WhatsApp.
Carousel
Send a scrollable set of cards, each with its own image and caption.
Default
Send messages with media and customized buttons to engage your customers.
One-Time Passcode
Send codes to verify a transaction or login.
Details
Template name
Lowercase, numbers, underscores only.
Language
English (US)
Urdu
Arabic
Channel
WhatsApp
Content
Header (optional)
None
Text
Image
Video
Document
Body
Use {{1}}, {{2}}… for variables. Maximum 1024 characters.
Footer (optional)
Buttons (optional)
+ Quick reply
+ URL button
+ Phone button
Track order
×
Contact us
×
Carousel cards
+ Add card
Add 2 to 10 cards. Each card can carry an image and a short caption.
Preview
Order confirmed!
Hi
Sara
, your order
#12453
for PKR
4,800
has been confirmed. Estimated delivery:
Mon, May 5
.
Track order
Variables
#
Sample value
{{1}}
{{2}}
{{3}}
{{4}}