Tickets
Track customer issues from first contact to resolution
Open
42
+6 today
Pending
14
in progress
Waiting on customer
7
awaiting reply
Resolved today
23
+4 vs yesterday
| Subject | Requester | Status | Priority | Department | Agent | Source | Labels | Updated | |
|---|---|---|---|---|---|---|---|---|---|
Order #1042 arrived damaged #TX-1042 |
AK Ayesha Khan |
Open | High | Support | Sara Ahmed | complaint | 2m ago | ||
Refund not received for return #TX-1041 |
OF Omar Farooq |
Pending | High | Billing | Bilal Khan | refund | 9m ago | ||
Wrong size delivered #TX-1040 |
SM Sara Malik |
Open | Medium | Support | Sara Ahmed | exchange | 21m ago | ||
Invoice / billing query #TX-1039 |
HR Hamza Raza |
Waiting on customer | Low | Billing | Bilal Khan | billing | 38m ago | ||
Product page not loading #TX-1038 |
FN Fatima Noor |
On hold | High | Support | Faisal Ali | Manual | bug | 1h ago | |
Bulk order enquiry: 200 shirts #TX-1037 |
ZT Zara Traders |
Resolved | Medium | Sales | Aisha Malik | lead | 2h ago | ||
Damaged packaging photo #TX-1036 |
AN Ali Nadeem |
Rejected | Low | Support | Rubab Batool | complaint | 3h ago |