Flows
Automated conversation flows. 3 of 5 used.
Active
Updated 2d ago
Welcome bot
Greets new contacts and routes to the right agent.
Triggered
1,284
Completed
86%
Avg time
42s
Active
Updated 1w ago
Order tracking
Pulls order status from Shopify and replies.
Triggered
624
Completed
94%
Avg time
28s
Draft
Created 3d ago
FAQ assistant
AI-powered FAQ replies for common questions.
Steps
12
Status
Not live
+
Create new flow
2 of 5 slots remaining
Templates to start with
Order status
Customer asks, look up order, reply
Branch finder
City selector, return nearest store
Call routing
Department picker, assign agent