Welcome back, H3 Technologies
Here's what's happening across your workspace today.
Total messages all channels
12,847
12.4%
vs last week
Active conversations
284
8.1%
vs last week
Avg response time
3m 24s
18s
faster than last week
New customers
147
24%
vs last week
Open tickets
42
8 waiting on customer
Calls today
128
96 answered · 32 missed
Emails unread
6
2 mailboxes connected
Instagram DMs
19
4 new leads today
Message activity
Last 14 days · all channels
Sent
Received
Apr 17Apr 21Apr 24Apr 28May 1
Channel split
Last 7 days
Total
12.8K
WhatsApp5,782 · 45%
Instagram3,201 · 25%
Email2,316 · 18%
Other1,548 · 12%
Top agents
SA
Sara Ahmed
Customer Support
284
replies
BK
Bilal Khan
Sales
241
replies
AR
Amna Riaz
Customer Support
198
replies
Conversation status
Open186
Waiting for reply52
Resolved today94
Overdue (>24h)12
Recent activity
View all
SA
Sara replied to Bilal Khan
2m ago
+
New contact Aisha Malik via Instagram
14m ago
Campaign Eid offer finished, 1,240 sent
1h ago
Flow Welcome bot handled 86 chats today
3h ago
Templates pending approval
3 of your templates are awaiting Meta review
| Name | Language | Submitted | Status |
|---|---|---|---|
| order_confirmation_v3 | English (UK) | 2h ago | Pending |
| shipping_update_urdu | Urdu | 1d ago | Pending |
| welcome_promo_eid | English (US) | 3d ago | In review |
WhatsApp pricing this month
Conversation-based billing
Marketing
$ 248.20
1,124 conv.
Utility
$ 89.40
894 conv.
Service
$ 0.00
free tier
Authentication
$ 38.10
621 conv.